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In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Address Here

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@westlothiancrematorium.co.uk


Recent Testimonials

Thank you for your professionalism and kindness shown to us while arranging the cremation for a dear husband and father, Tom Crawford.
Your thoughtfulness was much appreciated. You helped make a difficult time a little easier.
Yours faithfully
MRS JANE CRAWFORD

I just wanted to write and thank you so much for all your help with the arranging of my mum, Betty Gates, cremation. From when we first came in and met with Darren the day before, the ease of planning the music, Darren showing us the room and music system, everything was made effortless and easy. You should be congratulated on your professional but flexible and sympathetic approach. I cannot recommend your service highly enough, you made it all so pleasant and handled everything with dignity and thoughtfulness.
Thank you very much
SCOTT GATES

The service received from staff at the crematorium, warm and friendly but professional and sensitive was just as good last month as it was two years ago.
Thanks again"
LINDA IRVINE

My name is Jan Maden and I am a Civil Celebrant. 
Since your crematorium opened two years ago, I have had the pleasure in carrying out numerous ‘Celebration of Life’ services on  behalf of my families.
Over this time Carole, Darren, Brian and John have went over and above the call of duty on many occasions for my families.

Families are entitled to the highest standard of service with dignity from start to finish and they truly receive this with the staff and how they run the crematorium.

On behalf of my families, a very special ‘thank you’.  Without people like you, this quality of service would be hard to find.

Families have commented on your gardens, your chapel and your kindness when they have come up to see you with a query and also your time given when you
have taken them around the grounds and into the chapel.

All that you do brings peace and great comfort to them and takes away their fear along with making them feel at peace. Your professionalism is always there, but this is backed up with empathy and your greatest gift...TIME.

It is an honour and a privilege to work along side you at all times.

Regards
JAN

Dear Carole,

Thank you for your recent letter. I wanted to confirm that all the arrangements regarding the crematorium on Jan 6th were indeed very satisfactory. I'm sure your staff must have been there, but they were invisible, which I guess is how it ougt to be.

I was pleasantly surprised by the attractive surroundings at the crematorium and the building itself. All the music was exactly as specified, and played at precisely the right moments. No one enjoys a funeral, but your staff and good service helped to make it less painful.

Thanks
MR CAWOOD, HARROWGATE

Dear Carole

Thank you very much for your donation of £1000. This amount will be put to very good use. We are volunteer run so every penny counts towards our goals. Please thank everyone concerned.

Thanks again
Mago
Chairperson Bosom Buds of Scotland.

Dear West Lothian Crematorium

On belhalf of the staff, Board of Directors and most importantly the children who come to Richmonds Hope, I would like to thank you for the wonderful donation of £1000.

As you know every amount that we receive goes a long way in supporting bereaved childeren.

Your continued support of Richmonds Hope is invaluable and it is the generosity of people such as yourselves that enable us to continue to support bereaved children and their families from Edinburgh and Midlothian.

Once again thank you so very much for your kindness and support.

Rowan Argent
Administrative Assistant - Richmonds Hope

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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